Stay in charge

Responsible gambling at Bingobonga Casino: your rules come first

Play only from 18+, and every account carries deposit limits, loss limits, session time reminders, self-exclusion and reality checks from the first login.

Set your limit

Bingobonga Casino Ltd. holds licence MGA/B2C/107/2010 from the Malta Gaming Authority — one of the most rigorous regulatory frameworks in online gaming.

At a glance

What would I want to know before I play?

This block settles the essentials: age, licence, helpline and where to ask about limits.

Minimum age18+

Regulator and licenceMalta Gaming Authority, MGA/B2C/107/2010

Gambling Helpline Aotearoa0800 654 655

Limits and exclusion questions[email protected]

Your control panel

Before play becomes habit, set the boundaries

By the end you will know which five settings sit in your account and when to reach for each.

A ceiling you choose

A deposit limit caps what you can put in over a period you choose, so a night out stays a night out. Switch it on the day you register, before the first deposit.

Net loss ceiling

Loss limits stop the account once your net losses reach your figure, which keeps a bad run from turning into a chase. Set it while you are still calm and ahead.

When hours slip past

Session time reminders nudge you when your play has run for the length you picked, giving you a pause to check the clock. Turn them on if time tends to slip while you play.

When you need a hard break

Self-exclusion locks you out of the account and its marketing for the period you choose, for when a break needs to be firm. Reach for it the moment you notice play is not fun anymore.

Figures on a timer

Reality checks show a summary of time and spend at intervals you set, so the session stays visible. Switch them on if you want plain figures rather than a feeling.

Two minutes in

Limit setup in four steps

This block settles how a limit goes on in a couple of minutes, before play rather than after.

From profile to controls

Opening your profile menu brings up the settings area where limits live. Glance at the tools listed there before you change anything.

Which limit do I need?

Pick the kind of limit that fits your reason: deposits for money going in, losses for money going out, session time for hours at the screen.

Choosing the stretch

Choosing a period sets how long the limit runs and when it can be reviewed. Read the option you select twice before moving on.

Saved and showing?

Saving the setting applies your limit, and a look at the tool afterwards shows the figure in place. Check that the number matches what you decided.

Recognising your own turning point

The moment you notice one of these, act: catching it early keeps play as entertainment, while a deposit limit or a short pause set in your account is the simplest first step.

Each line below is something players describe; see how many sound familiar.

Playing longer than you planned, again
Chasing a loss with a bigger deposit
Spending money set aside for bills
Hiding your play from people close to you
Feeling restless on days you do not play
Borrowing money to keep playing
Playing to escape a flat or worried mood

Support nearby

Who can you talk to near you?

For the hour when you want to speak to someone who is not selling anything.

Gambling Helpline Aotearoa

A national helpline answers at any hour, every day, at no cost and in confidence, and relatives can call for advice on someone else's play. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Counselling and peer support come free, with 18 clinics nationwide and cultural support available; you can also text or freephone during weekday office hours. pgf.nz

Safer Gambling Aotearoa

Health New Zealand runs an information site for players and families, covering signs of harm and practical tips, with a finder that points to local support. safergambling.org.nz

Days away or a longer stop

Could a few days help? A pause is something you set in your account when an evening is running away from you: you choose a break of hours or days, confirm it in the settings, and play stays closed until the time you picked runs out.

A long, firm stop. When willpower has run out more than once, self-exclusion is the longer route: you set it in your account, it covers the operator's platforms, it cannot be lifted early, and the operator must exclude a player showing signs of harm for up to 2 years.

Exclusion that stays with the account. Right now this country has no national self-exclusion register, so the account is where your exclusion lives: you set it yourself across the operator's platforms, and the helpline can then walk you through further support at any hour.

Worried about a young player or a relative?

Verify before the first payout. Registration asks for a confirmation of 18 or over, and photo ID is checked before the first withdrawal leaves the account. That order is deliberate.

Device-level filters. Filtering software installed on the shared laptop or tablet stops gambling pages from loading at all. Sit down with the child or the adult you are protecting and choose the settings together.

Call the helpline together. Say what you have noticed in plain terms, and keep blame out of the first talk. Gambling Helpline Aotearoa answers day or night, and relatives are welcome to call.

Five quick questions

Clear answers before you decide

For the moment you are weighing up a break and need plain answers

Can I lift a self-exclusion before the period ends?+

No. Once it is in place, an exclusion at Bingobonga Casino runs for the whole period you chose, and it stays that way until that period finishes. Plan the length with care before you confirm it, because the setting is not designed to be undone when the urge to play returns.

Why does Bingobonga Casino check my age?+

Age checks confirm that every player here is 18 or older, which is the legal age to gamble in New Zealand. Identity and age are confirmed before an account is activated, so nobody under that line can deposit or play.

What actually changes in my account during a short pause?+

A pause blocks deposits and play for the period you pick, while your account, balance and history stay in place. When the pause ends, play opens again on its own and nothing needs to be re-activated.

Where do I change a limit I set earlier?+

You will find it in the same place in your account where you set it the first time, under limits and controls. Adjust it there whenever you like, and check the new figure is showing before you play again.

How do I close my account for good?+

Email [email protected] and ask for the account to be closed. Our team handles the request and confirms it with you, so keep the message clear and simple.