Contact routes

Bingobonga Casino contact: three ways to a human

Live chat, e-mail and phone reach Bingobonga Casino support around the clock, every day, in English and three other languages.

Start live chat 18+ only. Bonus terms apply.

Paid out today

399,263 NZ$

7,345 Players at the table

Bingobonga Casino Ltd. holds licence MGA/B2C/107/2010 from the Malta Gaming Authority — one of the most rigorous regulatory frameworks in online gaming.

Weekly withdrawal volume runs to NZ$57M, with an average payout processed in 11 minutes and a monthly total of NZ$149M cleared to players.

All data and transactions are protected under TLS 1.3 encryption, with game fairness independently verified by iTech Labs and eCOGRA.

Three ways to a human

Live chat, e-mail or a quick call

You will pick the quickest of the three ways to a real person.

Need an answer right now

Best for quick answers on payments, bonuses or a stuck login, and it answers in about two minutes. Live chat runs all day and all night on the site.

Start chat

E-mail support

Best for documents or detail you want in writing, sent to [email protected], and a reply lands within twenty-four hours. Use it when nothing is urgent.

Write to us

Phone support

Best for talking it through when an issue is urgent, on +64 9 646 6932 in NZST. Someone answers in about three minutes, day or night.

Call now

Local support

Play from New Zealand and reach support on your own clock

Reading this leaves you with the local phone number, the support hours and who watches over the site.

How to reach us

New Zealand phone+64 9 646 6932

Time zoneNZST

LanguagesEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Who supervises

RegulatorMalta Gaming Authority, MGA/B2C/107/2010

Where to get help

Gambling helpThe Problem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, Multi-Venue Exclusion Programme

Before it gets heavy, reach the people who help

If gambling stops feeling like fun, three New Zealand organisations give free, confidential help. They work independently of Bingobonga Casino Ltd. and never share what you tell them.

The Problem Gambling Foundation of New Zealand. Offers free counselling and support to anyone in New Zealand worried about their own or someone else's gambling.

Gambling Helpline New Zealand. Runs a free helpline where trained staff talk through your situation and point you to local services.

Multi-Venue Exclusion Programme. Lets venues work together to keep a person out of named gambling venues for their own wellbeing.

Five addresses, one team

The right desk for every request

Use this when you already know your subject and want it to land with the team that handles it.

Account

General support and games[email protected]

Document verification checks[email protected]

Money

Deposits and withdrawals[email protected]

Other matters

Complaints and escalations[email protected]

Personal data and privacy[email protected]

Business and partnerships[email protected]

A fair result, step by step

Complaint escalation, from first message to regulator

When a first answer misses the mark, this shows who reviews your case next and in what order.

Case number before you log off

Explain the issue in plain words, with the date, amount and any reference you were given; support logs it and sends you a case number the same day.

A second pair of eyes

A different agent reads the log and answers with what can be done; if more checking is needed, you get a timeframe rather than silence.

A senior decision on record

Say plainly that you want the decision reviewed; a manager looks at the whole thread and replies with a final position on your complaint.

Your last option on a dead end

Unresolved after that final position, you can take the matter to the Malta Gaming Authority; keep the case number and every reply in one folder.

Waiting for a reply

Bingobonga Casino answers at any hour of the night

Staffing across the week works the same way each day, so you can plan around a real number.

Live chat

Chat hours24/7 support

Chat first reply2 minutes

Time zoneNZST

E-mail

E-mail address[email protected]

E-mail reply24 hours

Phone

Phone number+64 9 646 6932

Phone wait3 minutes

Have these five details to hand

Agents resolve faster when the basics arrive with the first message.

Registered e-mail address on the account
Transaction date, amount and method
Screenshot of any error message
Photo ID and proof of address
Your case or reference number

Checking who runs this site

An overseas licence, a local phone line

Use this block when you want to confirm the business and licence behind your account.

The company

Legal nameBingobonga Casino Ltd.

Company numberC-41212 (Malta)

AddressSpinola Road, Msida

The licence

RegulatorMalta Gaming Authority

License numberMGA/B2C/107/2010

Written contact

Support e-mail[email protected]

Six answers in brief

Read the answer that fits your case

Straight answers, because Bingobonga Casino would rather you knew before you ask.

trustWhat happens when my ID goes to the verification team?+

Verification usually takes around seventeen hours from the moment your documents land with the verification desk. You will hear back by email once the check is done. Keep your photo ID, proof of address and card image ready so nothing stalls.

trustWhy can I not get help in my own language?+

Support answers in English, German, Finnish and Norwegian, so you can write in whichever feels natural. English is the usual choice for players in New Zealand. Replies come back in the same language you used.

trustDo I need a special form to see or delete my data?+

You do not need to fill in a form; a short email to [email protected] covers both requests. Ask for a copy and the team sends your data; ask for deletion and they confirm what was removed. Either way, expect a reply within one working day.

trustWhen does my account actually stop working?+

Once you ask, closure is normally done the same day, though any pending withdrawal is settled first. Write from your registered email address so the team can match you. Your remaining balance is paid out under the usual rules.

trustDo I need to accept a reply I am unhappy with?+

You do not need to accept a reply that leaves you stuck; ask the agent to escalate the case. If the outcome still feels wrong, send the details to [email protected] and the team reviews it independently. Nothing changes the fact that Bingobonga Casino Ltd. answers to the Malta Gaming Authority.

trustWhere do I turn at 2am on a Sunday?+

Where the clock reads any hour in New Zealand, someone is there, because support runs around the clock, weekends and public holidays included. Live chat is the fastest route at night, with replies typically inside two minutes. Phone lines also stay open, and a person usually picks up in about three minutes.