A verified account, a faster payout

Your Bingobonga Casino KYC Check, Explained Simply

Every licensed casino must confirm who you are, so we check your papers within 17 hours and keep your winnings waiting no longer than that.

Start verification

Bingobonga Casino Ltd. holds licence MGA/B2C/107/2010 from the Malta Gaming Authority — one of the most rigorous regulatory frameworks in online gaming.

The pause before payout

The identity check in six lines

Most players worry the check will stall their money for weeks, and it does not.

Who checks

Bingobonga Casino Ltd.

Under which license

Malta Gaming Authority, MGA/B2C/107/2010

How long

17 hours

When mandatory

At the latest before the first withdrawal

Questions go to

[email protected]

Minimum age

18+

Cleared on the first try

A cleared account in one sitting

We keep the process short and plain because paperwork should never feel like a test.

Where do the files go?

Log into your account and open the documents area from your profile, where each empty slot waits with its own label so you never guess which file goes where.

A sharp copy first time

Photograph your photo ID on a flat, well-lit surface, keeping all four corners inside the frame and every line sharp enough to read without zooming.

Two files, one upload

Add your proof of address dated within the last three months, then the front and back of your payment card image with the middle digits hidden from view.

How long is the wait?

Wait for our team, who review most files inside 17 hours and email you only if a corner is cut off or a date has faded out of view.

Faster clearance

A smoother review from solid proof

Gather three core items and any requested selfie; our reviewers handle the rest with care.

Photo ID

What it confirmsWho you are

What to showFace, name and birth date clear

Proof of address

What it confirmsWhere you live

What to showBill showing name and address

Payment card image

What it confirmsThe card is yours

What to showFront side with holder name visible

Sent Once, Approved Once: Avoiding A Rework

Is My ID Out Of Date? An expired ID tells the checker nothing about who you are today, so the whole upload has to be started again with current papers. Check the expiry date before you upload anything Request a fresh copy from the issuer today

Details That Line Up. Names, addresses or birth dates that differ from your profile look like a second person, and the checker cannot tell which version is correct. Match your profile spelling to the document exactly Change anything wrong in your profile first

A Photo They Can Read. Glare, shadow or a cropped edge hides the very features the checker is trained to confirm, so the picture cannot be accepted as proof. Lay the document flat in daylight, no flash Photograph the whole page, all four corners

Show Where The Money Came From

Running a licensed casino means Bingobonga Casino must know that money played here comes from legitimate places. Our Malta Gaming Authority licence, MGA/B2C/107/2010, makes that a duty rather than a choice. Treat the request as routine paperwork, never as an accusation aimed at you.

Expect one or two of these, depending on what the checker needs to see.

Recent bank statements
Payslips or an employment letter
Savings or investment statements
A recent property or asset sale
An inheritance or gift letter

Timing Of The Check

See Which Moments Bring A Check

This block settles exactly which moments bring a request, so nothing on your account surprises you.

Why Now, Before I Cash Out?

Cashing out for the first time means proving who you are; a photo ID, a proof of address and a card image are the usual three, and we may also ask for a selfie with your ID.

Is That A Typical Amount?

A payment far outside your normal pattern deserves a closer look, so we ask what sits behind it and how the funds were earned.

A Safer Higher Limit

Raising your own deposit limit is a bigger commitment than lowering it, so we confirm details first to be sure the change is truly yours and affordable.

Profile And Paper Disagree

A different spelling or an address that has moved since the document was issued triggers a second look, and a quick update usually resolves it.

Skip the guesswork

Before you email, read this

Useful when your documents come back rejected or a payout is waiting.

My ID was rejected, so what do I do now?+

Check the reply from our verification team first, because most refusals come down to glare, cropped edges or an expired expiry date. Retake the shot in daylight with the whole card visible, then send it again to [email protected].

Why does a casino want proof of where my money comes from?+

Money laundering rules attached to our licence from the Malta Gaming Authority require us to understand the funds behind a player's activity. That makes the source of funds check routine for every licence holder, not a sign that anything is wrong with your account.

Can I send my licence photo from my phone camera?+

Yes, a phone camera is fine as long as it is your own device and your own documents. Hold still, fill the frame with the document, and switch off the flash so the printed details stay readable.

What happens if my name has changed since the ID was issued?+

Send the identification in your current name along with the document that shows the change, such as a marriage certificate. Our team matches the record to your profile so future payouts in NZ$ reach the right person.

Do I have to verify before my first withdrawal or before I play?+

At the latest, yes, the check sits before your first withdrawal. We may also ask at registration or after your first deposit, so keep your documents nearby and clear it the moment the request appears.